98pkr Privacy Policy — How We Handle Your Personal Data

1. Introduction

At 98pkr, we understand that sharing personal information with any online platform is a matter of trust. Pakistani players who register with us are trusting us with details that are genuinely sensitive — their identity, their financial transactions, their contact information. We do not take that trust lightly.

This Privacy Policy is our commitment to being transparent about what data we collect, why we need it, and how we keep it safe. We have deliberately written this document in straightforward English rather than dense legal text, because we want every 98pkr player in Pakistan to actually understand what they are agreeing to — not just click through without reading.

This policy applies to all services offered by 98pkr, including the website at 98pkr.wine, any mobile applications, and all games, payment services and support functions available through the platform. It applies to all registered players as well as to unregistered visitors who browse the 98pkr website.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together these three documents define the full relationship between 98pkr and its players.

2. Data Controller

98pkr (operating at 98pkr.wine) is the data controller for all personal information collected through the platform. This means 98pkr is responsible for determining the purposes for which your personal data is processed and the means by which that processing occurs.

If you have any questions about how your data is handled, or wish to exercise any of your privacy rights, you can contact the 98pkr data team directly at support@98pkr.wine. We aim to respond to all privacy-related enquiries within five business days.

3. What Personal Data We Collect

98pkr collects personal data across several categories. Below is a complete breakdown of the types of information we may hold about you as a registered player or site visitor.

We do not collect data that is not necessary for the operation of the platform or compliance with legal obligations. Where we ask for specific information — such as CNIC details during verification — the reason is always explained at the point of collection.

4. How Your Data Is Collected

98pkr collects personal data through several channels. Understanding how collection happens helps you make informed decisions about the information you provide.

Direct Collection

The most straightforward category — information you type in yourself. This includes the details you enter during account registration (name, email, mobile number), the payment information you provide during a deposit or withdrawal, documents you upload during identity verification, and messages you send to the 98pkr support team.

Automated Technical Collection

When you visit 98pkr — even without logging in — certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type of device and browser you are using, your operating system, the pages you visit on the site, how long you stay on each page, and the links you click. This data is collected through server logs and cookies (see Section 7 for full cookie details).

Gameplay Data

Once you are a registered player actively using the 98pkr platform, the system logs your gaming activity. This includes which games you play, the size and frequency of bets, win and loss outcomes, session start and end times, and any responsible gaming tool activations. This data is used for account management, fraud detection, responsible gaming monitoring, and bonus administration.

Payment Processor Data

When you use Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or a Visa/Mastercard debit card, the relevant payment processor provides 98pkr with a confirmation of the transaction along with limited identifying information necessary to match the payment to your account. Full financial account details held by your mobile wallet or bank are not transmitted to 98pkr beyond what is necessary for this matching process.

5. Why We Use Your Personal Data

98pkr uses personal data only for legitimate purposes that are directly connected to operating the platform and serving our players. We do not use data for purposes that a reasonable person would find intrusive or objectionable. The specific purposes for which we process your data are:

• Account creation and management: To set up your 98pkr account, verify your identity, and maintain your player profile with accurate information.
• Processing payments: To process deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments, and to maintain a complete transaction record for your account.
• Regulatory compliance and KYC: To comply with anti-money laundering obligations, Know Your Customer requirements, and any applicable regulatory reporting. Identity verification is a legal requirement in the financial services sector and cannot be bypassed.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviours. Technical data including IP addresses and device fingerprints is central to this function.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer responsible gaming tools including deposit limits, cooling-off periods and self-exclusion requests activated by players.
• Customer support: To respond to your queries, resolve disputes, and communicate important account information.
• Platform improvement: To understand how players use the 98pkr platform and make informed decisions about new features, game additions, and technical improvements.
• Marketing communications: To send you promotional offers, bonus notifications and platform news — only where you have opted in to receive such communications and have not subsequently opted out.

6. Who We Share Your Data With

98pkr does not sell your personal data to any third party. We do not share player data for advertising purposes with external marketing companies or data brokers. Data sharing is limited to the categories described below, all of which serve a direct operational purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the minimum data necessary to execute your financial transactions and confirm payment matching.
• Identity verification providers: Third-party KYC verification services may receive identity documents and data for the purpose of verifying your age and identity against official Pakistani records. These providers are bound by strict data processing agreements with 98pkr.
• IT and hosting infrastructure: 98pkr uses third-party cloud hosting and security services. These providers process data on our behalf under data processing agreements and are not permitted to use player data for their own purposes.
• Fraud prevention and security services: Specialist security providers may receive limited technical data (IP addresses, device identifiers, transaction patterns) to support fraud detection and anti-money laundering compliance.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, 98pkr will disclose player data to government authorities, law enforcement bodies, or financial intelligence units. 98pkr will only do so to the extent strictly required and will not volunteer data beyond legal requirements.

7. Cookies & Tracking Technologies

98pkr uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not give us access to your device beyond the information stored in the cookie itself.

Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the platform to function. They manage your login session, keep your game state consistent across pages, and ensure payment processes work securely. You cannot opt out of these cookies without preventing the platform from working.
• Performance & Analytics Cookies: These help us understand which pages are visited most, where players encounter problems, and how overall platform usage is distributed. The data collected is aggregated and does not identify individual players.
• Functional Cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to re-enter them on every visit.
• Marketing Cookies: Used to deliver relevant promotional messages and measure the effectiveness of campaigns. These are only set if you have not opted out of marketing communications through your account settings.

Most browsers allow you to control cookies through their settings — you can block or delete cookies at any time. However, blocking strictly necessary cookies will prevent the 98pkr platform from functioning correctly. You can manage your marketing communication preferences directly in your account settings without needing to adjust browser cookie controls.

8. How Long We Keep Your Data

98pkr retains personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. The general retention periods we apply are:

• Active account data: Retained for the full duration of your account and for a period of up to 5 years after account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction to comply with financial regulation requirements.
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 2 years after the relevant issue is resolved, or longer if the communication relates to an ongoing dispute.
• Technical and usage data: Typically retained for 12 months in identifiable form, after which it may be retained in anonymised aggregated form for platform improvement purposes indefinitely.
• Marketing consent records: Retained for the duration of any marketing activity and for 1 year after a player opts out, to demonstrate compliance with consent requirements.

When data is no longer required, it is securely deleted or anonymised. Anonymised data — where all identifiers have been removed and the data cannot be re-linked to an individual — is no longer considered personal data and may be retained and analysed without restriction.

9. How We Protect Your Data

98pkr implements a layered approach to data security. No single measure is sufficient on its own — we combine multiple controls to reduce the risk of unauthorised access, data loss, or misuse to the lowest practically achievable level.

• 256-bit SSL/TLS encryption: All data transmitted between your device and 98pkr servers is encrypted in transit. This applies to login, game play, payment processing, and account management.
• Encrypted data storage: Sensitive data fields including identity information and financial records are encrypted at rest in our databases. Even in the unlikely event of a database breach, encrypted data cannot be read without the decryption keys.
• Two-factor authentication: Available and recommended for all 98pkr accounts. 2FA requires a second verification step when logging in from a new device, making unauthorised access significantly harder even if a password is compromised.
• Access controls: Internal access to player data at 98pkr is limited to staff who genuinely need it for their role. Access is role-based and logged. Staff with data access receive regular training on data protection responsibilities.
• Fraud detection systems: Automated systems monitor account activity and transaction patterns continuously for anomalies that may indicate unauthorised access or fraudulent behaviour.
• Regular security reviews: The 98pkr platform and its underlying infrastructure are subject to periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

10. Your Privacy Rights

As a player at 98pkr, you have a set of rights over your personal data. These are not just policy commitments — they reflect 98pkr's genuine view that players should have meaningful control over their information. Here is what you can ask us to do:

To exercise any of these rights, contact 98pkr at support@98pkr.wine with the subject line "Privacy Rights Request" and include your registered username or mobile number so we can locate your account. We will acknowledge all privacy rights requests within 5 business days and aim to fulfil them within 30 days.

11. Marketing Communications

98pkr may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and platform updates. We will only do this if you opted in to receive marketing communications at registration or subsequently, and have not since opted out.

Opting out of marketing communications is straightforward and takes effect immediately:

• Click the "Unsubscribe" link in any marketing email from 98pkr
• Reply "STOP" to any promotional SMS from 98pkr
• Adjust your notification preferences in the account settings section of the 98pkr platform
• Contact support at support@98pkr.wine and request removal from all marketing lists

Opting out of marketing communications does not affect your ability to use the 98pkr platform. You will continue to receive non-promotional service messages — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for account operation and cannot be opted out of.

12. Minors & Under-18 Policy

98pkr is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is a required step in the registration and payment process, and we cross-check age against CNIC data where verification documents are provided.

If 98pkr becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. Any funds deposited will be returned to the originating payment source where this is practically possible.

13. Updates to This Privacy Policy

98pkr may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform functionality. The "Last Updated" date at the top of this page is revised whenever any substantive change is made.

Where changes are material — for example a new category of data being collected or a new purpose for processing — we will notify registered players by email at least seven days before the updated policy takes effect. Continuing to use the 98pkr platform after the effective date of any update constitutes acceptance of the revised policy.

We recommend reviewing this policy periodically. If you disagree with any updated version of this policy, you should stop using the platform and contact support to request account closure.

14. Contact Us About Privacy

For any privacy-related query, rights request, or data concern, the 98pkr privacy team is reachable around the clock:

When contacting us about a privacy matter, please include your registered username or mobile number so we can locate your account efficiently. We treat all privacy requests with confidentiality and will not reference your query in any marketing or promotional context.